Refund policy
Return Policies
Todd Alan Woodcraft wants you to be absolutely happy with your purchase.
To initiate a return due to damage, please email us at Service@ToddAlanWoodcraft.com for further instructions.
Refundable/Replaceable Products
Products with functional defects
Damaged products while shipping
Incorrectly shipped items
Non-Returnable / Non-Refundable Products
Used products (tags and information removed)
Gift Cards
Custom orders
International Orders
Engraved products or engraving services
Products with no verifiable proof of purchase
Boards that have gone through a dishwasher (and yes, there are ways to know if a board has been washer damaged)
90 Day Limited Warranty below for more information.
In the event that your product is defective or becomes damaged (other than via shipping), we will work with you to resolve your issue. Be aware that modification to a product (including engraving) will void warranty (see below). Items and products made specifically without non-skid feet are considered to be warrantied. Any removal on an existing item would be considered a “modification.” Due to the nature of the sale, any custom, engraving or personalized order is non-refundable once paid for.
Damaged or Incorrect Orders
If your items(s) have been damaged during shipping, or are defective or there are missing or incorrect items, you must notify us immediately of receiving the item(s). If we are not notified within 24 hours, we reserve the right to refuse any damage or missing item claims after this period, as it becomes much harder for us to process shipping claims with the delay.
Please email us at Service@ToddAlanWoodcraft.com with your order number, description of the problem and attach 2 (two) or more photos from multiple angles of the damage to the box. If you can see your items are visibly damaged without opening the box, please try to include these in the photographs if possible, to assist us.
After review will then issue a return number slip for you to send back your order. Upon receiving the returned product, we will send out a replacement product for you, or if you qualify for it you may receive a refund.
Note: some Defective or damaged items are not returnable for a refund and will only be replaced. We have this policy in place to avoid customers purposely damaging products to avoid paying return shipping fees for unwanted items.
90 Day Limited Warranty*
Todd Alan Woodcraft Warrants products to be free from defects in material and workmanship for a period of 90 days from the original date of purchase (including all custom orders). During this period, Todd Alan Woodcraft will, at its option, may repair or replace a defective or qualifying damaged product with a new product at no charge, except as stated below. All products replaced become the property of Todd Alan Woodcraft.
This limited warranty does not cover any losses or damaged that occur as a result of:
Misuse
Neglect
Improper maintenance
Improper cleaning (Warranty VOID if cleaning instructions are not followed)
Unreported minor damage resulting major breakage or damage
Any cause other than ordinary use
Issues arising from heat fluctuations and/or humidity changes
Secondary Shipping for other carriers
Adjustment, repair or modification after it leaves our shop.
All coverage ends on the 90th day of customer receipt of product. To obtain service under this limited warranty, see Return Review. Please Notify us within 24 hours of receiving a product damaged during shipping.
Pack product in its original shipping container or equivalent
Put a copy of the Returned Goods Authorization taped well on the outside of the box. See more below in Return Review.
Again, please notify us as soon as possible within 24 hours, as our window for filing an insurance claim is limited on items damaged during shipping.
Return Review
1) Review our full Return Policy and our 90 Day Limited Warranty* to ensure your order qualifies.
2) Email us at orders@ToddAlanWoodcraft.com to request a return number slip, please include multiple pictures of damaged, unopened box.
3) Put your order back into its original packaging and in the shipping container and include a copy of the your receipt. Tape well the Return Goods Authorization number slip on the outside of the box. Secure the box well for shipping.
4) Ship the package back to the specific address provided by our support staff.
Please note that Todd Alan Woodcraft will not be responsible for return shipping costs or lost shipments. Insure the package (or assume risk or loss or damage during shipment). PREPAY all shipping charges
5) Once we have received the return, we will notify you by email and begin processing the return. It should take 3 to 5 business days to process and refunds will be put back onto the original payment method. Please note that shipping fees that were paid as part of the order are not refundable.
Each Package Inspected for Quality
We take the same level of care of each board and product we produce, from a $75 serving board- to $100 Lamp- to a $900 butcher block, we take the time to carefully pack our boxes and make sure that from our end, everything is safe and secure for shipping. Each and every package is individually inspected before it leaves the shop. This ensures us that if there is any damage, it happened during the carriers shipping process.